Connecting a Ward

Before a parent can see a child’s progress, send gifts, or approve redemptions, the two accounts have to be linked. Linking is built to be safe and consent-based: it’s started with the learner’s UniMatrix ID and the learner stays in control of who has access.

The UniMatrix ID

Every account has a unique UniMatrix ID, found in Settings. As the description there says: “Share this ID with parents or guardians to link accounts.” It’s the key that lets a guardian connect to the right learner — and nothing happens until the learner shares it and approves the connection.

How a parent connects a learner

1. Get the learner’s UniMatrix ID

   Ask your child to open Settings and share their UniMatrix ID with you (they can copy it with one tap).

2. Connect the learner

   In your Parent account, use Connect Learner and enter that UniMatrix ID to send a connection request to their account.

3. Wait for them to grant access

   The request now sits with the learner. You’re connected once they grant it (see below).

How the learner grants, declines or revokes access

On the learner’s side, connection requests appear under Guardian Access in UniTrack:

• Grant — approve the request. The guardian is now linked and shows as ”✓ Access granted”, able to view the learner’s session activity and progress.
• Decline — reject the request (it shows as Declined).
• Revoke — remove a guardian’s access at any time, even after granting it. Control stays with the learner.

There’s also a Guardian Access toggle in Settings that governs whether linked guardians can view session activity.

Under-18 learners

UniMatrix is for ages 13+. Learners aged 13–17 must have a parent or guardian’s permission to use it, and a guardian can be connected at any time from the learner’s profile. The link is also what powers safety features like the under-18 gift redemption approval flow.

What a linked parent can do Read the report card, send gifts, message family and approve redemptions.